Contact
A question, a bug, a suggestion? Email us directly.
Write to us
The most direct way to reach us is email:
We reply in English and in French, usually within a few business days.
Reporting a bug
To help us reproduce and fix the issue, please include when possible:
- the browser and its version (for example Chrome, Safari, Firefox);
- the device and operating system (Android, iOS, Windows, macOS…);
- the steps to reproduce the problem;
- the code format involved (QR Code, EAN-13, Code 128…).
There is no need to attach your scanned images: they never leave your device anyway. A screenshot of the error is enough.
Privacy questions
Requests about personal data, advertising consent or exercising your GDPR rights are handled at the same address: contact@techflare.app, with the subject “Privacy”.
Reminder: your data is stored on your device, not on our servers. You can erase it yourself at any time from the app’s Settings or your browser settings — see thePrivacy Policy.